We love that you enjoy our games, but your well-being comes first — always.
At Queen Win Casino, responsible gaming isn’t just a legal requirement; it’s a core part of how we operate. We want every session to stay fun, controlled, and stress-free. That’s why we provide a full range of practical tools, clear information, and easy access to professional help — so you can play on your terms.
Whether you’re in the United Kingdom or Italy, these features are available to every player right in your account settings. You can activate them anytime, and change or remove them whenever you want.
Our Responsible Gaming Tools
Here’s everything you can use right now to keep your play in check:
| Tool | What it does | How to set it up | Reset / Change period |
|---|---|---|---|
| Deposit Limits | Set a maximum amount you can deposit daily, weekly or monthly | Account → Responsible Gaming → Limits | 24 hours to increase |
| Loss Limits | Cap the total net losses over a chosen period (daily/weekly/monthly) | Same section | 24 hours to increase |
| Wager / Bet Limits | Limit the total amount you can bet (turnover) in a period | Same section | 24 hours to increase |
| Session Time Limits | Automatically log you out after a set time (e.g. 30 min, 1 h, 2 h, etc.) | Same section | Immediate |
| Reality Checks | Pop-up reminders every X minutes showing how long you’ve been playing + wins/losses | Same section | Immediate |
| Time-Out / Cool-Off | Temporary break from the account (24 h, 3 days, 7 days, 30 days) | Same section or via support | Ends automatically |
| Self-Exclusion | Complete block of the account for 6 months, 1 year, 2 years, 5 years or permanent | Account → Responsible Gaming → Self-Exclusion | Cannot be lifted early (regulatory rule) |
All limits and exclusions apply across Queen Win Casino and are strictly enforced. If you try to exceed a limit, the system simply won’t allow it.
How to Activate or Adjust These Tools
- Log in to your Queen Win account
- Go to Profile → Responsible Gaming (or look for the shield/responsible gaming icon in the menu)
- Choose the tool you want and set your preferred values
- Confirm — most changes take effect immediately (except increasing monetary limits, which require a 24-hour cooling-off period)
You can also contact support via live chat at any time and say “I want to set a deposit limit” or “I need to self-exclude” — they’ll guide you through it in minutes.
Signs That It Might Be Time to Take a Break
We encourage everyone to stay aware. Some common signs that gaming might be becoming less enjoyable:
- Spending more time or money than planned
- Thinking about gambling when you’re not playing
- Chasing losses or feeling anxious/irritable when you can’t play
- Hiding gambling activity from friends or family
- Using gambling to escape stress or other problems
If any of these feel familiar — even a little — using one of our tools (or talking to someone) can help bring things back under control.
External Help & Support Resources
We partner with and strongly recommend the following independent organisations:
United Kingdom
- GamCare – 24/7 free support: 0808 8020 133 | www.gamcare.org.uk
- BeGambleAware – Information & self-assessment: www.begambleaware.org
- Gamblers Anonymous UK – Peer support meetings: www.gamblersanonymous.org.uk
Italy
- Giocatori Anonimi – Support groups: www.giocatorianonimi.org
- Telefono Verde contro il Gioco d’Azzardo – 800 558822 (toll-free)
- Agenzia delle Dogane e dei Monopoli – Official resources: www.adm.gov.it
These services are completely independent, confidential, and free.
Our Commitment
- We never send marketing messages to self-excluded players
- We actively monitor for signs of risky play and may reach out with friendly reminders or tool suggestions
- We train all staff on responsible gaming practices
- We regularly review and update our policies to stay aligned with UK Gambling Commission, Agenzia delle Dogane e dei Monopoli, and best industry standards
If gambling ever stops being fun for you — pause, use a tool, or reach out. We’ll be here when (and if) you’re ready to come back.
Play responsibly • 18+ only If you need immediate help or want to set any limits right now — just open live chat or go to the Responsible Gaming section in your account. We’re here for you.