These Terms and Conditions (“Terms”) govern your access to and use of Queen Win Casino website, mobile app, and all related services (collectively the “Services”).
By registering an account, making a deposit, claiming a bonus, or playing any game, you agree to be bound by these Terms, our Privacy Policy, Responsible Gaming Policy, Security Policy, and any game-specific rules.
If you do not agree with any part of these Terms, do not create an account or use the Services.
Queen Win Casino is operated by [Legal Entity Name – e.g. WinRoyal Ltd or equivalent], a company duly licensed and regulated under the laws of [relevant jurisdiction, e.g. Curacao / Malta Gaming Authority / etc.]. We reserve the right to update these Terms at any time. Significant changes will be notified via email or in-account message.
1. Eligibility & Account Creation
1.1 You must be at least 18 years old (or the legal age for gambling in your jurisdiction, whichever is higher) to use the Services. 1.2 The Services are available only to residents of jurisdictions where online gambling is permitted by law. Currently accepting players from the United Kingdom and Italy (subject to local regulations). 1.3 Only one account per person, household, IP address, email, payment method, or device is allowed. Duplicate accounts will be closed and winnings forfeited. 1.4 You must provide accurate, complete, and up-to-date information during registration and keep it current. 1.5 We may require identity, age, and address verification (KYC) at any time, including before first withdrawal. Failure to provide requested documents may result in account suspension or closure.
2. Deposits & Withdrawals
2.1 Minimum deposit: £10 / €10 (may vary by method/promotion). 2.2 Deposits are instant for most methods (Visa, Mastercard, Apple Pay, Skrill, Neteller, crypto). Bank transfers may take 1–5 days. 2.3 Withdrawals:
- Minimum withdrawal: £20 / €20 (higher for certain methods)
- Processed within 24–72 hours for e-wallets/crypto; up to 5 business days for cards/bank transfers
- First withdrawal may require full KYC verification
- Withdrawals are subject to anti-money laundering checks 2.4 You may only withdraw to a payment method previously used for deposits (where possible). 2.5 We do not charge withdrawal fees, but your payment provider might.
3. Bonuses & Promotions
3.1 All bonuses are subject to specific terms displayed at the time of offer (wagering requirements, game contributions, validity period, max bet, etc.). 3.2 Welcome offer (e.g. 250 free spins): typically requires minimum deposit of £10 / €10; winnings from free spins may be subject to 0–40× wagering. 3.3 Weekly promotions (reloads, cashback, tournaments): terms shown in the promotions section or upon activation. 3.4 Bonus abuse (e.g. exploiting bonuses across multiple accounts, using low-risk betting patterns to clear wagering) results in bonus forfeiture and possible account closure. 3.5 Maximum bet while wagering bonus funds: usually £5 / €5 per spin/round unless stated otherwise.
4. Game Play & Fairness
4.1 All games use certified RNG (Random Number Generator) audited by independent testing labs (eCOGRA, iTech Labs, GLI, etc.). 4.2 RTP (Return to Player) percentages are published on game info pages and verified by auditors. 4.3 You are responsible for understanding game rules, paytables, and features before playing. 4.4 In case of technical malfunction (e.g. game freeze, disconnection), bets placed before the malfunction stand; unresolved bets are voided and stakes refunded. 4.5 We reserve the right to void bets or winnings if:
- there is a manifest error (obvious misprice/misconfiguration)
- you exploited a game vulnerability
- collusion, cheating, or use of bots/scripts is suspected
5. Responsible Gaming
5.1 We provide tools including deposit/loss/wager limits, session timers, reality checks, time-outs, and self-exclusion (see our Responsible Gaming Policy). 5.2 Self-exclusion is binding and cannot be lifted early. 5.3 We may suspend or close your account if we believe your gambling is becoming harmful.
6. Prohibited Conduct
You agree not to:
- Use the Services if under 18 or in a restricted jurisdiction
- Create multiple accounts
- Engage in fraudulent activity, money laundering, or chargeback abuse
- Use automated software, bots, scripts, or AI to play
- Harass, threaten, or abuse staff/other players
- Share account credentials
- Exploit bonuses or promotions in bad faith
Violation may result in immediate account closure, forfeiture of funds, and reporting to authorities.
7. Limitation of Liability
7.1 The Services are provided “as is” without warranties of any kind. 7.2 We are not liable for:
- losses due to your gambling
- technical interruptions, viruses, or third-party interference
- indirect, consequential, or punitive damages 7.3 Our total liability is limited to the amount of your last deposit or £500 / €500 (whichever is lower).
8. Account Closure & Termination
8.1 You may close your account at any time by contacting support. 8.2 We may suspend or terminate your account for breach of these Terms, suspicious activity, or regulatory requirements. 8.3 Upon closure, any remaining balance (after deducting bonuses/wagering obligations) will be paid out subject to verification.
9. Governing Law & Dispute Resolution
9.1 These Terms are governed by the laws of [jurisdiction of the licence, e.g. Curacao / Malta]. 9.2 Disputes shall be resolved through negotiation; if unresolved, by arbitration or the courts of [relevant jurisdiction]. 9.3 For UK players: alternative dispute resolution via IBAS or relevant ADR provider if applicable.
10. Miscellaneous
10.1 These Terms constitute the entire agreement between you and us. 10.2 If any provision is invalid, the remainder remains in effect. 10.3 No waiver of any breach constitutes a waiver of subsequent breaches. 10.4 We may assign these Terms; you may not assign without our consent.
Questions or Concerns?
If anything in these Terms is unclear, or you need clarification on any rule, contact us: Live chat (24/7) or support@queenwin-casino.com
Thank you for choosing Queen Win Casino. We strive to make your experience fair, secure, and enjoyable.
Play responsibly • 18+