At Queen Win Casino we take your privacy seriously. We want you to enjoy playing with complete peace of mind knowing exactly how your personal information is handled.
This Privacy Policy explains what data we collect when you use our website, mobile app, or services, why we collect it, how we protect it, and what rights you have.
We operate under strict licensing requirements and comply with:
- UK GDPR (United Kingdom)
- EU GDPR (for players in Italy and other EEA countries)
- Other applicable data protection laws
By creating an account, making a deposit, or using any part of Queen Win Casino you agree to the practices described in this policy. If you do not agree, please do not use our services.
1. Who We Are (Data Controller)
Queen Win Casino is operated by [Company Legal Name – insert actual licensed entity, e.g. “WinRoyal Ltd” or similar], a company registered in [jurisdiction, e.g. Curacao / Malta / etc.], with registration number [number].
For data protection purposes we act as the data controller. You can contact our Data Protection Officer (DPO) at: Email: privacy@queenwin-casino.com Postal address: [Insert official company address as per licence]
2. What Personal Data We Collect
We only collect information that is necessary to provide our services, comply with legal obligations, prevent fraud, and improve your experience. We collect data in these main categories:
A. Information you give us directly
- Full name, date of birth, gender
- Email address, phone number
- Residential address, postcode
- Username and password
- Payment card details / e-wallet details (processed securely – we do not store full card numbers)
- Copies of ID, passport, proof of address, source of funds documents (for verification / KYC)
- Any messages or communications you send to support
B. Data collected automatically
- IP address and approximate location
- Device type, operating system, browser version
- Pages visited, time spent, clicks and interactions
- Referral source (which site brought you to us)
- Cookies and similar technologies (see our separate Cookie Policy)
C. Data from third parties
- Payment providers (confirmation of successful transactions)
- Identity verification services (Jumio, Onfido or similar – only to confirm you are who you say you are)
- Fraud prevention and AML services
- Marketing partners (only if you consented to receive their offers)
3. Why We Process Your Data (Legal Bases)
We process your personal data only when we have a valid legal reason:
| Purpose | Legal Basis | Examples of Use |
|---|---|---|
| Create and manage your account | Contract | Registration, login, profile updates |
| Process deposits & withdrawals | Contract | Handle payments, refunds |
| Verify identity & prevent fraud | Legal obligation + Legitimate interest | KYC / AML checks, age verification |
| Provide customer support | Contract + Legitimate interest | Answer queries, resolve issues |
| Send service messages | Contract | Bonus activation, withdrawal status, account alerts |
| Send marketing (promotions, bonuses) | Consent (you can withdraw anytime) | Newsletters, free spins offers, VIP invitations |
| Improve services & analyse usage | Legitimate interest | Game recommendations, site optimisation |
| Comply with gambling regulations | Legal obligation | Responsible gambling tools, reporting to authorities |
| Protect against illegal activity | Legitimate interest + Legal obligation | Fraud detection, chargeback prevention |
4. How Long We Keep Your Data
We keep your data only as long as necessary:
- Account data → while your account is active + up to 5–7 years after closure (legal / regulatory requirement)
- KYC / AML documents → minimum 5 years after last transaction (anti-money laundering rules)
- Marketing consent data → until you withdraw consent
- Anonymised analytics data → indefinitely (no personal identifiers)
- Chat/support logs → up to 2 years
After these periods we securely delete or irreversibly anonymise your data.
5. Who We Share Your Data With
We never sell your personal data. We share it only when necessary:
- Payment processors & banks (to process transactions)
- Identity & fraud prevention providers
- Licensed gaming authorities (when required by law)
- Cloud hosting / IT service providers (under strict data processing agreements)
- Professional advisors (lawyers, auditors – only when needed)
- Affiliates / marketing partners (only if you gave explicit consent)
All third parties are contractually required to protect your data to the same standard we do.
6. International Data Transfers
Some of our service providers are located outside the UK / EEA (e.g. cloud servers in the US). When we transfer data to such countries we use:
- UK / EU adequacy decisions where applicable
- Standard Contractual Clauses (SCCs) approved by the European Commission / UK ICO
- Binding Corporate Rules or other GDPR-compliant mechanisms
7. Your Rights Under GDPR / UK GDPR
You have the following rights regarding your personal data:
- Right to access (request a copy of your data)
- Right to rectification (correct inaccurate information)
- Right to erasure (“right to be forgotten”) – subject to legal retention obligations
- Right to restrict processing
- Right to data portability
- Right to object (especially to marketing)
- Right to withdraw consent (where processing is based on consent)
- Right not to be subject to automated decision-making
To exercise any of these rights, email privacy@queenwin-casino.com. We usually respond within one month (free of charge in most cases).
You also have the right to lodge a complaint with:
- UK: Information Commissioner’s Office (ICO) – ico.org.uk
- Italy: Garante per la protezione dei dati personali – garanteprivacy.it
8. Security of Your Data
We use industry-standard measures to protect your information:
- 256-bit SSL / TLS encryption on all pages
- Regular security audits and penetration testing
- Access controls (only authorised staff see personal data)
- Firewalls, anti-DDoS protection, intrusion detection
- Secure data centres with physical security
No system is 100% secure, but we take every reasonable step to keep your data safe.
9. Responsible Gambling & Your Data
We may use your data to identify patterns of potentially harmful play and offer tools such as deposit limits, time-outs, self-exclusion. This is part of our legal and ethical duty to promote safer gambling.
10. Changes to This Privacy Policy
We may update this policy from time to time (e.g. due to new laws or service changes). The updated version will be posted here with a new “Last updated” date. We may also notify you by email or in-account message for significant changes.
11. Contact Us
Questions about this Privacy Policy? Reach out anytime: Email: privacy@queenwin-casino.com
Thank you for trusting Queen Win Casino with your data. We’re committed to keeping it safe so you can focus on enjoying the games.
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